CANCELLATION POLICY

Once an order is placed, Production begins quickly. Therefore cancellations can only be accepted within the time frame of 30 minutes after the order placement.

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EXCHANGE & RETURN POLICY

We here at Rainy Savanna ask that you please inspect your order when its received. If the order is damaged, defective, or the wrong order was sent. All customers can contact our help desk at help@rainysavanna.com so that we can evaluate the issue and make it right.

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In order to begin the exchange process due to damage or defects, please follow these steps

• Contact our customer service within 14 days of receiving your order

• Provide detailed information about the issue, including photos.   

• Our team will review your case and guide you through the exchange process.

• As we operate on a made-to-order business model to fulfill orders, we reserve the right to refuse any refunds or exchanges for reasons other than damage or defects. This includes, but is not limited to, issues such as incorrect sizing, change of mind, or dissatisfaction with the design

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SHIPPING POLICY

• Orders are typically processed in 1-2 days

• Standard shipping takes 3-5 business days

• Once your order is shipped you will receive a conformation email

• Shipping costs are calculated at checkout based on your location and the selected shipping method

• Please note that unforeseen circumstances and high order volumes may cause delays. We appreciate your understanding.

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